Terms of Use

These Terms of Use (“Terms”) are an agreement between you and GERBER.ai (“GERBER.ai”, “we”, “us”) for the GERBER.ai service at gerber.floot.app, the GERBER.ai mobile app, and the data, maps, reports and AI tools inside them (the “Service”).

By creating an account or using the Service you accept these Terms and our Privacy Policy. If you use the Service for a company, you accept them for that company and confirm you may do so. If you do not agree, please do not use the Service.

You must be at least 18 years old and able to enter a binding contract. The Service is a business and research tool, not a consumer product for children.

One person per account. Your account is for you alone. Don’t share your login, codes or subscription with anyone else. A business that needs several users should buy one account per person.

Email login codes. When you sign up, or sign in from a browser we don’t recognise, we email you a 6-digit code. You need to enter it to finish signing in. This applies to password sign-in and to Google sign-in.

• A code works once and expires after 10 minutes.
• After 5 wrong tries, the code stops working and you need a new one.
• We limit how often codes can be sent, to protect your account.

Trusted browsers. After you enter a code, you can choose to trust that browser. We won’t ask for a code there again for 30 days, unless you clear that browser’s cookies or close your account.

Two devices at a time. Your account can be signed in on up to 2 devices or browsers at once. If you sign in on a third, the one you used longest ago is signed out. You can see your signed-in devices and sign out the others from Account › Security.

Keeping your account safe. Keep your email account secure, since login codes go there. Keep your password private; you are responsible for activity under your account. Give accurate sign-up details and keep them up to date. Tell us at mark@gerber.ai straight away if you think someone else has used your account. We may suspend an account that shows signs of sharing, resale or misuse.

The Free plan lets you explore public geographic and demographic data at no cost. GERBER.ai Pro adds the full analysis toolkit — the tools section, market brief PDFs and more — for $197 / month (Pro Monthly) or $953 / year (Pro Yearly). Ask GERBER®.ai, our AI market analyst, is included only with Pro Yearly. Current prices and what each plan includes are on the Plans & pricing page.

We may add, change or remove features over time. If a change takes away a major part of Pro, we will tell you first.

• Payment: Pro is paid in advance by card through Stripe. Prices are in US dollars; any sales tax is added where it applies.
• Automatic renewal: your plan renews automatically at the end of each month or year, and we charge the card on file, until you cancel.
• Cancelling: cancel any time from your account’s billing portal. Cancelling stops the next renewal; you keep Pro until the end of the period you have paid for.
• Price changes: we will tell you at least 30 days before a new price applies to your plan. The new price starts at your next renewal, and you can cancel before then.
• Failed payments: if a renewal payment fails, Pro features may pause until the payment goes through.

What credits are. Credits pay for paid actions in GERBER.ai, such as Target analyses, keyword lookups and AI writing. Each paid button shows its credit cost before you use it. We may change the cost of an action. A change never affects an action you’ve already started.

Where credits come from.

• Monthly Pro credits: Pro Monthly includes 2,000 credits a month and Pro Yearly 3,000. They reset each month, don’t roll over, and are used before any other credits.
• Bought credits: packs from $10 to $100, at 100 credits per $1. They last 12 months from purchase.
• Gift credits: credits we give you, such as referral rewards. They last 12 months and have no cash value.

No cash value. Credits aren’t money. They can’t be sold, transferred to another account or exchanged for cash.

Refunds. Credits are non-refundable once used. An unused pack can be refunded within 30 days of purchase, minus the payment processing fees (our card processor’s and payment platform’s fees), which are not returned. Once any credit from a pack has been used, that pack can’t be refunded. Unused credits are lost when they expire or when you close your account. See the Refund Policy.

Limits. To protect you and us, there’s a daily credit spending limit, and new accounts have a purchase limit for their first days. We may also block the same request sent twice in a row.

Disputes and chargebacks. If you dispute a credit payment with your bank, we pause your credits until the dispute is resolved. While paused, you can’t spend or buy credits. Contact us first and we’ll try to sort it out.

Share your personal link from Account › Refer and earn. You get 1,000 gift credits for each friend who signs up through it and keeps a paid Pro plan for 30 days.

1. Your friend opens your link. It’s remembered in their browser for 90 days.
2. They create a new GERBER.ai account in that time, with a password or Google.
3. They start a paid Pro plan.
4. If they still have Pro 30 days later, you get 1,000 credits. They last 12 months.

Rules

• Only new accounts count. An existing account, or one opened without your link, doesn’t.
• No referring yourself. A second account with your own email address (including dot or +tag versions) or one made on a browser you’ve marked as trusted doesn’t count.
• You can earn up to 10 rewards in any 12 months.
• No reward if your friend’s Pro ends within the 30 days, including by refund, chargeback or cancellation.
• No reward if either account is closed before it’s paid.
• Don’t spam, buy ads on our brand name, or post your link where we don’t allow it.
• Referral credits follow the Credits terms above and have no cash value.
• We may cancel rewards gained by fraud or by breaking these rules. We may change or end the program; rewards already earned stay yours.

Refunds are covered by our Refund Policy, which is part of these Terms.

You may use the Service for your own business, marketing, research and planning. You agree not to:

• copy, scrape, download in bulk or resell the Service’s data, maps or reports as a competing product or dataset;
• use bots or automated tools to access the Service, except features we provide for that purpose;
• get around Pro access, usage limits or security, or probe, overload or break the Service;
• copy, reverse engineer or decompile the software, except where the law allows it;
• use the Service to discriminate unlawfully — for example in housing, lending, insurance or employment decisions — or in any way that breaks the law (see the Data Disclaimer);
• upload anything unlawful, harmful or that you do not have the right to share.

The Service is built on public statistics, estimates and our own research, and Ask GERBER®.ai generates answers automatically. Data can be estimated, out of date or wrong, and nothing in the Service is professional, financial, legal or real-estate advice. Please check important figures with the original source before you rely on them. Our Data Disclaimer explains this in more detail and is part of these Terms.

You own what you put into the Service — your questions, notes, uploads and saved collections. You give us permission to store, process and display it only as needed to run the Service for you. You are responsible for having the rights to anything you upload.

The Service — its software, design, maps, charts, written explanations, rankings, scores, research and compilations of data, and the GERBER.ai name and logo — belongs to GERBER.ai or our licensors and is protected by law. Underlying government data stays in the public domain; our selection, arrangement and analysis of it does not.

While your account is in good standing, we give you a personal, non-transferable licence to view the Service and to use the reports, PDFs, charts and figures you export in your own business work — for example in your own marketing plans, presentations and client proposals — with credit to GERBER.ai where reasonable. You may not resell or republish them in bulk as a data product.

The Service relies on and links to services run by others, such as Stripe for payments, Google for sign-in, map tiles and government websites. Their own terms apply to them and we are not responsible for them.

If you use the GERBER.ai mobile app, these Terms apply to it as well. The app store you download it from may have its own terms; they apply between you and that store, and the store is not responsible for the app or its support.

You can close your account at any time from Account › Close account. Cancel your Pro plan in Manage billing first. You’ll confirm by typing your email address.

What closing does

• You’re signed out everywhere and can’t sign in again with that account.
• Unused credits of every kind are forfeited and can’t be refunded or moved.
• Pending referral rewards, to you or from you, are cancelled.
• We email you a confirmation. If you didn’t close it, reply right away.

This can’t be undone. We can’t restore a closed account, its reports or its credits. To use GERBER.ai again, create a new account.

We may suspend or close an account that breaks these Terms, such as by sharing logins, abusing refunds or referrals, or misusing the Service. We may also do so where the law requires it. If we close a paid account without cause, we’ll refund the unused part of the current Pro period and any unused bought credits. Sections that by their nature should continue, such as intellectual property, disclaimers, limits of liability and governing law, continue after the account ends.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, GERBER.AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT USING IT WILL PRODUCE ANY PARTICULAR BUSINESS RESULT.

TO THE FULLEST EXTENT THE LAW ALLOWS, GERBER.AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR US $100 IF YOU HAVE NOT PAID US. SOME STATES DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT ALL APPLY TO YOU.

You agree to defend and compensate GERBER.ai for claims, losses and reasonable legal costs that arise from your misuse of the Service, your content, or your breach of these Terms or the law.

These Terms are governed by the laws of the State of Colorado, USA, without regard to its conflict-of-law rules. If a dispute comes up, please email mark@gerber.ai first — most problems can be solved quickly that way. If we cannot resolve it within 30 days, it will be decided by the state or federal courts located in Colorado, and you and we agree to their jurisdiction. Either of us may bring a qualifying claim in small-claims court instead.

We may update these Terms. We will change the “Last updated” date and, for important changes, tell you by email or in the app at least 14 days before they take effect. If you keep using the Service after that, the new Terms apply; if you do not agree, you can cancel.

These Terms, with the Privacy Policy, Refund Policy and Data Disclaimer, are the whole agreement between you and GERBER.ai about the Service. If a part is found unenforceable, the rest stays in effect. Not enforcing a part is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them as part of a merger or sale of our business. Neither of us is responsible for delays caused by events outside reasonable control.

Questions about these Terms: mark@gerber.ai. All ways to reach us are on the Contact Us page.